Jellyfish Lighting Warranty Explained: What's Covered and for How Long

The two layers of warranty coverage

Permanent lighting systems generally have two separate layers of coverage. The manufacturer's warranty covers the actual hardware, like the track, LEDs, and controller, against defects. The installer's workmanship warranty, if offered, covers the quality of the installation itself, like mounting and wiring.

These two layers matter because a hardware defect and an installation problem are different issues with potentially different resolution paths. A flickering section might be a bad LED segment covered by the manufacturer, or a loose wiring connection covered by installer workmanship.

Understanding this distinction helps you ask the right questions if something goes wrong rather than assuming one warranty covers everything automatically.

What manufacturer coverage generally addresses

Manufacturer coverage on hardware generally addresses defects in materials or workmanship in the product itself, such as an LED segment that fails prematurely or a controller with an internal fault. Specific coverage lengths and terms depend on the product line and should be confirmed with your paperwork or directly with us.

Normal wear from weather exposure over many years is typically treated differently than a premature defect, since permanent lighting systems are designed for long-term outdoor use but are not expected to be entirely immune to the elements forever.

If you ever suspect a hardware issue, documenting when it started and which specific section or zone is affected helps speed up any warranty conversation.

What installation or workmanship coverage generally addresses

Workmanship coverage from your installer typically addresses issues stemming from how the system was mounted and wired, separate from a hardware defect. This might include a mounting clip that loosens or a wiring connection that was not sealed correctly.

Because workmanship terms are set by the installer rather than the manufacturer, they can vary between companies. It is worth asking specifically what your installer covers on the labor side before signing a contract, not just what the product manufacturer covers.

As your authorized dealer, we can walk through what our installation coverage looks like for your specific project when you request a quote.

What generally is not covered

Damage from causes outside normal use, like storm damage from a falling tree branch, impact damage, or unauthorized modifications made by someone other than the installer, typically falls outside standard coverage. This is consistent with how most home equipment warranties work.

Cosmetic wear that does not affect function, like slight yellowing of a track over many years of UV exposure, is often treated differently than a functional defect. It is worth asking specifically how this is handled if it is a concern for you.

Modifications made to the wiring or controller setup by someone other than an authorized installer can also affect coverage, since the manufacturer generally expects the system to remain in its installed configuration.

• Storm, impact, or accidental damage from outside sources
• Unauthorized modifications to wiring or the controller
• Cosmetic wear that does not affect function
• Damage from improper cleaning methods or harsh chemicals
• Issues stemming from network or Wi-Fi problems unrelated to the hardware itself

Keeping documentation that makes a claim easier

Keeping your original installation paperwork, including the date of install and any product documentation provided, makes any future warranty conversation faster. This is the same practice worth applying to any major home system.

Taking a few photos of the finished installation right after it is completed gives you a reference point if you ever need to show how something looked originally versus a current issue.

If you move and a new homeowner inherits the system, having this documentation on hand also helps them understand what coverage might still apply.

Questions worth asking before and after installation

Before installation, it is reasonable to ask what specific coverage applies to both the hardware and the labor, and how long each lasts. Getting this in writing as part of your quote or contract avoids confusion later.

After installation, if you notice an issue, documenting it with photos or a short description and reaching out promptly gives the clearest path to resolution, rather than waiting and hoping it resolves on its own.

For general system issues that might not be warranty related at all, like app connectivity, check our troubleshooting guide first since many issues resolve without any warranty claim being necessary.

Frequently asked questions